Internet architecture

Sage CRM is deployed across an Internet architecture. This brings efficiencies in terms of speed of deployment, ease of maintenance and familiarity for new users. This also means that your users can gain access remotely – so they are not tied to the office.

Configurable

Sage CRM offers out-of-the-box but configurable business process automation. It can be customised to match your business terminology and processes, you can build in workflow to match your internal processes and you can even apply security at a field level, using simple tick boxes.

Unifies your business

Sage CRM helps you to analyse, manage, and synchronise sales, marketing, and customer care activities across all points of contact, giving you true business visibility. This also enhances the ‘customer experience’ since however a customer contacts you, they should receive the same information.

Integration

Sage CRM is also available as the CRM module in two of our business management suites see Sage 200 and Sage 1000 information for more information. Our sophisticated Web Services interface enables integration of Sage CRM with your applications.

Training and Coaching

Sage CRM includes online training videos, system quick tips and system documentation to support your users. We have also included unique onscreen coaching, allowing you to see customised text as you move from screen to screen. The built-in training helps new users to get up to speed quickly and helps your existing users grow in confidence.

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