We have developed this policy because we want you to feel confident about the privacy and security of your personal information.
Who are we?
Reality Solutions Limited is an IT and reseller business that provide IT and related services in the UK. When we refer to "we" or "our" or "RS" we are referring to Reality Solutions Limited.
What personal information do we collect about you, and when do we collect it?
We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering. For example, we may need your credit card number to charge you for certain services.
What personal information do we collect about you from other companies and organisations?
- We may receive personal information about you from other companies and organisations (for example, for marketing purposes) and we rely on these third parties to obtain your consent for us to use this information. - Please note that when you order goods and services from RS we may make enquiries about you for credit reference purposes. These enquires include searching your records held by Experian / Equifax or any other credit reference agency and checking any details held on you by the Interactive Media in Retail Group (IMRG) Security Alert or any other fraud prevention scheme. At all times where your information is disclosed to us we will protect it in accordance with this policy and keep it secure.
Do we share your personal information with anyone else?
We may share your personal information with other parts of RS to enable them to conduct their own businesses and to market their products and services to you. If you believe the personal information we hold on your is incorrect you may amend it by following the procedure set out below in "How can I change the personal information RS holds about me?"
For how long does RS keep personal information?
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
How can I find out what personal information RS holds about me?
If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request. You can make a formal request if you want to know what personal information RS holds about you. In this case, please put your request in writing and send it to us enclosing a cheque for the administration fee of £10 made payable to Reality Solutions Limited. The address is: Reality Solutions Limited, 1 Global Business Park, Hamburg Road, Kingston Upon Hull, HU7 0AE
How can I change the personal information RS holds about me?
If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.
How can I manage RS's contact with me for marketing purposes?
You may choose not to receive marketing information from RS and, if you are already receiving such information from us, you can ask us to stop at any time. If you would like RS not to call or mail you with details of products, services and special offers, please call 01482 828000. If you would like to stop unsolicited telemarketing calls from companies (including RS), please contact the Telephone Preference Service on 0845 0700707 or do this online at www.tpsonline.org.uk and register your telephone number(s). Direct marketing calls should stop after 28 days. If you would like to stop unsolicited direct marketing mailings companies (including RS), please contact the Mail Preference Service on 0845 7034599 or do this online at www.mpsonline.org.uk. Direct marketing mailers should stop or significantly reduce after 3 months. (Remember to re-register if you change your address).
How do we protect your personal information?
We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing.
A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit areas of our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use "cookies" to collect information from visitors to our websites and registered customers. We do not store information regarding your telephone number, account or payment details in the cookie, and this information cannot be accessed using it. RS´s cookies do not collect any information regarding the use of your PC or your Internet browsing in any way. Please note that as the cookie is based on your PC, we will not find it if you visit our websites using a different PC to the one you registered on.
How do you disable cookies?
All types of cookies can be removed from your PC but there may be some deterioration in the service you receive (for example, you may receive many pop up boxes containing the same advertisements or you may not be able to access a page you earlier personalised). Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These settings can be found in the advanced preferences In Internet Explorer 6 select: Tools menu / Internet options / Privacy In Netscape 7.1 select: Edit menu / Preferences / Privacy and Security / Cookies In Firefox select: Tools menu / Options / Privacy / Cookies For removing the "Remember me" cookie, just unpick the box when you sign in.
Are third party sites covered by this policy?
Social Media Policy
Any content, views, opinions and/or responses to questions uploaded, expressed or submitted by the creators, sponsors, advertisers or users of Twitter, Facebook & linkedin other than the content provided by Reality Solutions, are solely the views, opinions and responsibility of the person submitting them and do not necessarily reflect the opinions of Reality Solutions. Reality Solutions is not responsible for content that third parties publish, post, upload, distribute, disseminate or otherwise transmit via Twitter.
Reality Solutions does not warrant the accuracy, completeness or usefulness of the information available on the Twitter, Facebook & linkedin pages. Nothing contained in or provided through these pages is intended to constitute advice or to serve as a substitute for the advice of a Sage professional. Any reliance you place on such information is strictly at your own risk. We may include links to other web pages, but these links are not an endorsement of those pages. Reality Solutions is not responsible for the content of any web site not operated by Reality Solutions.
Under no circumstances Reality Solutions be responsible or liable in any way for any content, including but not limited to, any errors or omissions in the content, or for any loss or damage of any kind incurred as a result of any content communicated on the Twitter, Facebook & linkedin pages, whether by Reality Solutions or a third party. In no event shall Reality Solutions be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the availability, use or performance of any information communicated on the Twitter, Facebook & linkedin pages.